Your most frequently asked questions
Thinking about adding a new light fixture to your home? It is natural to have a few questions before you decide. We have gathered the most common enquiries from our community to help you choose with confidence and create the perfect atmosphere for your space.
Does your lighting comply with Australian standards?
Yes. All our lighting products are designed to meet Australian electrical safety standards and regulations. Where required, products are supplied with compliant plugs, fittings and documentation suitable for use in Australia.
How long does delivery take?
Estimated delivery times are:
- Order processing: 1–2 business days (Monday to Friday)
- Shipping transit: 2–5 business days (Monday to Friday)
- Total delivery time: 3-7 business days (Monday to Friday)
Delivery times are estimates and may vary slightly due to carrier delays, remote locations or peak periods.
Do you deliver outside Australia?
No. We currently delivers within Australia only.
Can I track my order?
Yes. Once your order has been dispatched, you will receive a confirmation email with tracking details, allowing you to monitor your delivery online.
Are light bulbs included with the lamps?
Whether light bulbs are included or not is clearly specified in the product description of each item. Please refer to the individual product page for precise details before placing your order.
