Privacy Policy

This Privacy Policy explains how Luvyona, a commercial brand operated by VJ Agency (SASU) (“we”, “us”, “our”), collects, uses and discloses your personal information when you visit, use our services or make a purchase from luvyona.com (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” refers to any user of the Services, whether you are a customer, website visitor, or another individual whose personal information we have collected.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal obligations, or regulatory requirements. When we do, we will post the updated Privacy Policy on the Site and update the effective date where required by law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information from a variety of sources depending on how you interact with us.

In addition to the specific uses described below, we may use personal information to:

Communicate with you
Provide, operate and improve our Services
Comply with legal obligations
Enforce our terms and policies
Protect the security and integrity of our business and users

Personal Information We Collect

Information You Provide Directly

Contact details: name, address, email address, phone number
Order information: billing and shipping address, payment confirmation, email, phone number
Account information: username, password and security-related details
Customer support information: information you choose to share when contacting us

Information We Collect Automatically

We may automatically collect certain information about your interaction with the Services using cookies and similar technologies.

IP address
Device and browser information
Pages viewed and interaction data

Information We Receive from Third Parties

We may receive personal information from third parties that support our Services, such as:

Website and e-commerce service providers (e.g. Shopify)
Payment processors that securely handle transactions
Analytics and advertising tools used to measure performance

How We Use Your Personal Information

Providing Products and Services

We use personal information to process orders, arrange delivery, manage returns, provide customer support and fulfil contractual obligations.

Marketing and Advertising

We may use personal information to send marketing communications or display relevant advertisements. You can opt out of marketing communications at any time.

Security and Fraud Prevention

We use personal information to detect and prevent fraudulent or unlawful activity and to protect the security of our Services.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our Site, analyse usage, remember preferences and support essential marketing activities.

You can manage cookie preferences through your browser settings or our cookie consent banner.

For more information, please see:

How We Share Personal Information

We may share personal information with trusted service providers who assist us in operating the Site and providing the Services, including payment processing, analytics and customer support.

We do not sell personal information.

Children’s Data

The Services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children.

Data Security and Retention

We implement reasonable security measures to protect personal information. However, no system is completely secure.

Personal information is retained only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal obligations.

Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete or object to certain processing activities.

You may exercise your rights by contacting us using the details below.

International Users

We operate from France and may process personal information outside your country of residence. Where required, appropriate safeguards are applied in accordance with applicable law.