Return & Refund Policy

This Return & Refund Policy applies to all purchases made on luvyona.com.

Luvyona is a commercial brand operated by VJ Agency (SASU), a company registered in France.

We offer a 30 business day return period, meaning you have 30 business days from the date you receive your item to request a return.

Return Eligibility

To be eligible for a return, items must be unused, unworn, in their original condition and packaging, and accompanied by proof of purchase.

How to Request a Return

To initiate a return, please contact our customer support team at info@luvyona.com and provide your order number along with the reason for your return.

All return requests must be submitted before sending any item back. Returns sent without prior approval cannot be processed.

If your return request is approved, you will receive an email with the return shipping label and detailed instructions on how to send your package back to us.

For any questions regarding the return process, feel free to contact our support team at info@luvyona.com .

Return Shipping

Return shipping instructions will be provided once your return request has been approved.

Return shipping costs depend on the reason for the return, as outlined below:

If the return is due to a defective, damaged, or incorrect item, return shipping costs will be covered by Luvyona.
If the return is due to a change of mind, return shipping costs may be the responsibility of the customer.

Return & Refund Conditions

Change of Mind

Returns due to a change of mind are accepted within 30 business days, provided the item is unused, undamaged, and in its original packaging.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us as soon as possible after delivery and provide clear photos of the issue. Once reviewed and approved, we will offer either a replacement or a full refund.

Incorrect Item Received

If you receive an incorrect item, please contact us promptly so that we can investigate and provide an appropriate resolution.

Item Not Received

If your order has not been delivered within the estimated delivery timeframe, please contact us so that we can initiate an investigation with the carrier.

If the shipment cannot be located, a replacement or a full refund will be offered.

Order Cancellation

Orders may be cancelled before shipment, subject to the order processing status. Once an order has been dispatched, it cannot be cancelled and must follow the standard return process after delivery.

Refund Processing

Inspection period: Returned items are inspected upon receipt.
Refund processing time: Refunds are issued within 30 business days after the returned item has been received and approved.

Refunds are issued to the original payment method used at checkout.

Restocking Fees

We do not charge any restocking or handling fees.

If your return is approved and complies with our return conditions, you will receive a full refund of the product price. Only return shipping costs may apply, as outlined in this policy.

Exchanges

We do not offer direct exchanges. To obtain a different item, please return the original product and place a new order once the return has been approved.