Payment Policy
Thank you for shopping with Luvyona. This Payment Policy explains how payments are processed on luvyona.com and is intended to ensure a secure, transparent and reliable payment experience.
Luvyona is a commercial brand operated by VJ Agency (SASU), a company registered in France.
1. Accepted Payment Methods
We accept the following payment methods:
- Visa
- Mastercard
- American Express
All payments are processed securely through trusted payment service providers. We do not store full payment card details on our servers.
2. Payment Currency
All transactions on this website are processed in Australian Dollars (AUD), unless otherwise stated at checkout.
If your bank account is held in another currency, your bank or card issuer may apply currency conversion rates or additional fees. We are not responsible for such charges.
3. Payment Authorisation
Payments are charged at the time of order confirmation.
Once your payment has been successfully authorised, you will receive an order confirmation email containing the details of your purchase.
If a payment is declined or flagged as potentially fraudulent by our payment providers, the order will not be processed and you will be notified accordingly.
4. Order Verification
For security, fraud prevention and compliance purposes, we may carry out additional verification checks before processing certain orders.
This may include confirmation of billing or shipping information or other reasonable verification steps.
If an order does not pass our verification checks, it may be cancelled and a full refund will be issued to the original payment method.
5. Failed or Cancelled Payments
If a payment fails or is cancelled:
- The order will not be processed
- You will be required to place the order again and complete payment
If funds have been debited but your order was not confirmed, please contact us at info@luvyona.com so we can investigate the issue.
6. Cancellations and Refunds
Order Cancellations
Orders may be cancelled before shipment, subject to the order processing status. Once an order has been dispatched, cancellations are no longer possible.
Approved cancellations will be refunded to the original payment method.
Refunds
Refund eligibility, processing times and conditions are detailed in our Return & Refund Policy.
Depending on your payment provider, refunds may take up to 30 business days to appear on your account.
Nothing in this Payment Policy limits or excludes any mandatory consumer rights applicable under the laws of your country of residence.
7. Fraud Prevention
To protect our customers and prevent fraudulent activity, we reserve the right to conduct additional payment checks on transactions deemed high risk.
Failure to provide requested information may result in order cancellation and refund.
Need Help?
For any payment-related questions, please contact our customer support team. We respond to enquiries within 24 hours on business days.
Business & Contact Information
- Brand Name: Luvyona
- Legal Entity (Operating Company): VJ Agency (SASU)
- Email: info@luvyona.com
- Phone Number: +61 288 805 894
- Customer Service Address: 200 Rue de la Croix Nivert, 75015 Paris, France
- Country of Establishment: France
Customer Service Hours:
Monday to Friday, 8:00am – 6:00pm (Central European Time).
Closed on weekends and public holidays.