Shipping Policy

This Shipping Policy is intended to clearly inform customers about the shipping conditions and procedures applicable to orders placed on luvyona.com.

Luvyona is a commercial brand operated by VJ Agency (SASU), a company registered in France.

Shipping Fees

Free Shipping (from 0€): Shipping is free on all orders, with no minimum purchase amount required.

No Hidden Fees: All costs associated with your order, including any applicable taxes, are clearly displayed before checkout and payment confirmation.

Shipping Area

We currently deliver exclusively within the Australia.

All orders are shipped exclusively from Australia and delivered only to Australian addresses.

Carriers Used

To ensure reliable delivery across Australia, we work with recognized carriers, including (depending on your location and the selected service):

Australia Post
Sendle
Aramex (formerly Fastway)
CouriersPlease
Toll
DHL

Note: The carrier used may vary depending on your delivery address, the package size/weight, and operational constraints. Tracking is provided whenever available.

Estimated Delivery Times

Order processing time: 1–2 business days (Monday to Friday)
Shipping transit time: 2–5 business days (Monday to Friday)
Total estimated delivery time: 3–7 business days (Monday to Friday)

Delivery times are estimates and may be extended due to exceptional circumstances beyond our control, such as carrier delays, public holidays, strikes, or extreme weather conditions.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Weekend Orders: Orders placed on weekends or public holidays are processed on the next business day.

Order Tracking

You will receive an email containing a tracking link once your order has been dispatched. You can also track your order directly on our website.

Track Your Order: Order Tracking Page

Shipping Address Changes

Please ensure that your delivery address is accurate and complete when placing your order. Once an order has been shipped, the delivery address cannot be modified.

Order Cancellation Policy

Orders may be cancelled before shipment, subject to the order processing status. Once an order has entered the shipping process, cancellations are no longer possible.
You can refer to our Return & Refund Policy .

Damaged Parcels or Missing Items

If your parcel arrives damaged, or if an item is missing from your order, please contact our customer service team as soon as possible so that we can assist you.

Product Accuracy

At Luvyona, we make every effort to ensure that product descriptions are accurate and reflect the items offered for sale.

Returns

Returns are accepted in accordance with the conditions outlined in our Return & Refund Policy, including rules regarding return eligibility and applicable return shipping costs.