Terms of Service

This website is operated under the commercial brand Luvyona by VJ Agency (SASU), a company registered in France.

Throughout the Site, the terms “we”, “us” and “our” refer to Luvyona and its legal operating entity, VJ Agency (SASU).

Luvyona provides this website, including all information, tools and services available from this Site, subject to your acceptance of all terms, conditions, policies and notices stated here.

By accessing or using any part of the Site, including making a purchase, you agree to be bound by these Terms of Service (“Terms”).

If you do not agree to all the terms and conditions of this agreement, you may not access the Site or use the Services.

Our online store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to offer our products and services.

1. Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your country or territory of residence, or that you have obtained parental consent where required.

You may not use our products or Services for any unlawful, fraudulent or unauthorised purpose, nor violate any applicable laws in your jurisdiction.

You must not transmit any harmful code, including viruses or malicious software.

Any breach of these Terms may result in suspension or termination of access to the Services, subject to applicable law.

2. General Conditions

We reserve the right to refuse service or cancel transactions for legitimate reasons, including suspected fraud or misuse of the Services, in accordance with applicable law.

Content transmitted through the Site (excluding payment information) may be transferred across various networks. Payment information is always encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell or exploit any part of the Services without prior written authorisation.

3. Accuracy of Information

We strive to ensure that information available on the Site is accurate and up to date. However, information is provided for general purposes and may be subject to change.

We reserve the right to modify the content of the Site at any time without obligation to update previously published information.

4. Modifications to Services and Prices

Prices for products and services are subject to change without notice.

We reserve the right to modify, suspend or discontinue the Services (or any part thereof) at any time.

5. Products and Services

Certain products or services may be available exclusively online and in limited quantities.

Returns and refunds are governed exclusively by our Return & Refund Policy.

We make reasonable efforts to display product information accurately, but visual representations may vary depending on device or display settings.

6. Billing and Account Information

We reserve the right to refuse or cancel orders where information provided is inaccurate, incomplete or fraudulent.

You agree to provide current, complete and accurate purchase and account information for all transactions conducted through the Site.

7. Optional Tools

We may provide access to third-party tools on an “as is” and “as available” basis, without warranties or guarantees.

8. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the content or practices of such external sites.

9. User Feedback and Submissions

If you submit feedback or comments, you grant us the right to use such content in compliance with applicable law.

10. Personal Information

Your submission of personal information through the Site is governed by our Privacy Policy.

11. Errors and Omissions

We reserve the right to correct errors, inaccuracies or omissions and to cancel orders if information is inaccurate.

12. Prohibited Uses

You are prohibited from using the Site or its content for any unlawful purpose or in violation of applicable laws.

13. Disclaimer and Limitation of Liability

The Services are provided on an “as is” and “as available” basis.

Nothing in these Terms limits or excludes mandatory consumer rights applicable under the laws of your country of residence.

14. Indemnification

You agree to indemnify and hold harmless VJ Agency (SASU) from any claim arising from your breach of these Terms, to the extent permitted by law.

15. Severability

If any provision of these Terms is held to be unenforceable, the remaining provisions shall remain in full force and effect.

16. Termination

These Terms remain effective unless terminated by either you or us in accordance with applicable law.

17. Entire Agreement

These Terms constitute the entire agreement between you and us regarding the use of the Services.

18. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of France.

Nothing in these Terms excludes, restricts or modifies any mandatory rights or remedies available to consumers under applicable consumer protection laws, including the Australian Consumer Law (ACL).