GDPR Policy

At Luvyona, we are committed to protecting personal data and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR). This GDPR Policy explains how we collect, use, store and protect personal information when you use luvyona.com.

Luvyona is a commercial brand operated by VJ Agency (SASU), a company registered in France.

1. Data Controller

The data controller responsible for processing personal data in relation to the Services is:

Brand Name: Luvyona
Legal Entity (Operating Company): VJ Agency (SASU)
Contact Email: info@luvyona.com

2. Types of Personal Data Collected

We may collect the following categories of personal data:

Identity data: first name, last name, email address, phone number
Delivery data: shipping address
Order and transaction data: products purchased, order history, customer support interactions
Payment data: payment method information (processed securely by payment providers; we do not store full card details)
Browsing and usage data: IP address, device/browser information, cookies, pages viewed and interactions on our website

3. Purposes of Processing

Personal data is processed for the following purposes:

Processing and managing orders
Communicating about order status, delivery and customer support requests
Improving the Site and user experience
Sending newsletters and promotional offers where consent is required and has been provided
Fraud prevention, security and compliance obligations

4. Legal Bases for Processing

We process personal data based on one or more of the following legal bases under the GDPR:

Contract performance (Article 6(1)(b)): to process and fulfil orders
Consent (Article 6(1)(a)): to send marketing communications where required
Legitimate interests (Article 6(1)(f)): to improve the Services, maintain security, prevent fraud and provide effective customer support
Legal obligation (Article 6(1)(c)): to comply with applicable laws (e.g. accounting, tax, consumer protection)

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements.

Retention periods may vary depending on the type of data and applicable legal obligations.

6. Your Rights Under the GDPR

Under the GDPR, you may have the following rights:

Right of access: request access to your personal data
Right to rectification: request correction of inaccurate or incomplete data
Right to erasure: request deletion of your personal data in certain circumstances
Right to restriction: request restriction of processing in certain circumstances
Right to data portability: request a copy of your data in a structured, commonly used format
Right to object: object to certain processing, including direct marketing
Right to withdraw consent: where processing is based on consent, you may withdraw consent at any time

To exercise any of these rights, please contact us at: info@luvyona.com

You also have the right to lodge a complaint with your local data protection authority. In France, this is the CNIL.

7. Data Security

We implement appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission or storage is completely secure and absolute security cannot be guaranteed.

8. International Data Transfers

We may transfer, store and process personal data outside the European Economic Area (EEA) when necessary to provide the Services (for example, when using certain service providers such as website hosting, analytics, customer support tools or payment processors).

Where personal data is transferred outside the EEA, we apply appropriate safeguards where required, such as Standard Contractual Clauses (SCCs) or other recognised transfer mechanisms, unless the transfer is to a country recognised as providing an adequate level of protection.

9. Cookies

We use cookies and similar technologies to operate the Site, improve user experience, analyse traffic, and support essential website functions.

You can manage cookie preferences through your browser settings and/or our cookie consent banner (where available). Disabling cookies may affect certain features of the Site.